Coupled with a struggle to respond to long lines; safety measures, and a boon at the immigration line — Heathrow Airport is pissed this week because its customers simply have just had enough. According to CNN, the airport has released a statement amid consumer and customer complaints in person and on social media because let’s face it you’d get to your destination faster walking than you would through immigration or a regular airport line.
“We are very sorry that passengers faced unacceptable queuing times in immigration last night (Friday) due to too few Border Force officers on duty,” a Heathrow spokesperson said in a statement on Saturday.”The Border Force were aware of the extra demand from families and we were very disappointed that they did not provide sufficient resources,” the statement added.
The airport is particularly dealing with one of its busiest times of the year. Returning passengers and families are flying home; some are returning home for the first time since the pandemic, and others are getting somewhat back to their old way of life.
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