These days the complaints against Uber Eats are so universal they occur no matter where you are in the world —- and the world is a big place. From Facebook; to Twitter, to Instagram, and others — we’ve rounded up some of the most notorious and common complaints against the betrothed delivery service.
We’d like to remind people that as a service not often delivering on its literal “service” that it is supposed to provide — all you have to do is hit up customer service even if they don’t do anything about it. Create a paper trail and then call your bank. The banks are often well aware of Uber Eats and Uber and the discrepancies that come with the apps (I have had to do so in NYC; Seattle, Miami, and London and I have never met a banker in any of those cities that hadn’t previously disputed charges from Uber for the reasons you’ll see below.)
But the complaints don’t even close to stop there. The complaints range from refusal to offer refunds for services and orders not arrived; copying and pasting generic responses via customer service from a pre-printed Zendesk database, and more.
And then what happens when someone uses your work e-mail for Uber but it isn’t you.
But ah perhaps the most famous of the complaint is this gem right here. It has almost become synonmous with Uber ‘s very existence.
Alas, but it isn’t just the customers that they scam and treat so poorly. Some of their drivers have begun speaking up too.
For more information please see our thread on Twitter acknowledging our secret investigation into some of these complaints and Uber ‘s common dismissal of them.
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